---
title: Help during storm
---

[![Storable_Logo](https://info.storable.com/hs-fs/hubfs/Storable_Logo.png?width=800&height=265&name=Storable_Logo.png "Storable_Logo")](http://www.storable.com)

# We're here to support you during the upcoming hurricane

We are here for you and your business during the upcoming hurricane. We understand the potential impacts the storm may have on your facilities, and our team is ready to provide the support you need.

**To help minimize the challenges for you, your team, and your tenants, here are some ways Storable can assist you:**

1. Suspend or delay automatic payments

If your facility is damaged or no longer rentable, you can temporarily suspend, pause or delay automatic payments for tenants. **Please follow the steps below to update billing for your FMS:**

- **Storable Edge:** [**Help Center article**](https://help.storedge.com/hc/en-us/articles/204413294-Billing-Settings)
- **SiteLink by Storable:** [**Help Center article**](https://support.sitelink.com/hc/en-us/articles/4589891936663-How-do-I-run-Auto-Billing)
- **Storable Easy:** [****Help Center article****](https://storageunitsoftware.zendesk.com/hc/en-us/articles/17805854258967-How-do-I-enable-Recurring-Billing-for-a-customer)

**2. Contact your tenants**

If you need to notify your tenants of a facility closure or other issue, **you can follow the steps below to send a mass email:**

- **Storable Edge:** [Help Center article](https://help.storedge.com/hc/en-us/articles/218201043-Generate-Ad-hoc-Documents)
- **SiteLink by Storable:** [Help Center article](https://support.sitelink.com/hc/en-us/articles/4534664253719-How-do-I-send-a-one-time-mass-email-to-my-tenants)
- **Storable Easy:** [Help Center article](https://storageunitsoftware.zendesk.com/hc/en-us/articles/18058822026647-How-do-I-send-a-one-off-custom-email-to-customers)

**3. Update your website**

- If units are deemed not rentable, you may want to suspend leasing online until a future date.
- Visit our [**Help Guide**](https://www.storable.com/resources/help/) for instructions to update your Storable Website, or submit a support case by calling us at 888-403-0665.

**4. Manage Insurance Issues**

If you're a Storable Insurance customer, our immediate goal is to provide you with vital information to address any questions you and your tenants may have with respect to policy coverage and claims filing processes.

**To file a claim**: Tenants should 

- Call: **855-805-7433** or visit our websites at: 
    - [Storsmart Insurance program](https://www.storsmartinsurance.com/claim)
    - [Bader Insurance program](https://ins.baderco.com/baderweb/) 

For coverage and policy questions please call 888-545-7627, option 2, option 1.

**5. Update Closures or Unit Availability in Marketplace**

- To create custom closures for your facility, [follow these instructions](https://support.sparefoot.com/hc/en-us/articles/206914977-Setting-Holiday-Hours-Custom-Closures-for-Your-Facility).
- To switch off unit availability, [follow the steps outlined here](https://support.sparefoot.com/hc/en-us/articles/202593503-I-Don-t-Need-Any-More-Tenants-What-Do-I-Do). 

**6. Contact Storable Support for Further Assistance**

- The Storable Support team is here for you at 888-403-0665 to assist you with your needs.
- If you have a dedicated Customer Success Manager, please contact them directly for additional assistance.

Supporting your safety and business is our top priority. Please take all necessary precautions to protect yourselves, your staff, and your customers and follow the guidance of local authorities.

Please visit our [Help Guide](https://www.storable.com/resources/help/) for FAQs, self-guided help, and other resources. For urgent support needs, please call us at 888-403-0665