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The self-storage collections process can be a headache. In our $48 billion dollar industry, there’s a multitude of factors that determine when, how, and how often you get paid (if you get paid at all!) Internal and external collection challenges like effectiveness, efficiency, and cash flow management oftentimes leave operators feeling puzzled and overwhelmed with their operations. As a result, new tools and technology have emerged to put power back in the hands of the operator and streamline their collections.
It all starts with your process. Are you generating cash flow efficiently? How do you measure up to your competitors? Sharpening your behind- the-scenes operations will help you build a strong foundation for retaining and driving new business. Each facet matters, from the lease tenants sign to the communication they receive. By assessing these processes individually, you’ll gain a better understanding of your strengths and opportunities for improvement.
Download now to get paid faster, save time, and skip the uncomfortable phone calls.
A Sneak Peek At What's Inside
Your Process
Reviewing Your Workflow to Reveal Strengths and Weaknesses
Your Customer Journey
Using Technology to Supplement Your Process
Industry Tools
Articles & Other Resources
More Money
Delinquent tenants and vacant units cut into monthly profit margins.
With a payment-optimized solution, you can:
- Collect up to 4X more delinquent revenue by staying top of mind with texts, calls, and emails
- Minimize late payments and retain tenants 2-3 months longer with auto-pay
- Decrease units going to auction by up to 63%
More Time
Not only is calling through a list of delinquent tenants everyone's least favorite task, it also requires a huge time investment.
With automated workflows, you can:
- Eliminate the #1 most time-consuming task in the self-storage industry: collections calls
- Save 4-7 hours per week at each facility
- Empower tenants with self-serve payment options
More Growth
When managers are tied up with repetitive collections tasks, business development gets pushed to the back burner.
With Collection Manager Pro, you can:
- Achieve an average of 10 new auto-pay enrollments per month per location and expect a more stable cash flow and hundreds of extra hours every year
- Empower your team to focus on the big things- like driving occupancy and expanding operations